L o a d i n g

User pain points

The introduction of Continuous Active Learning (CAL) in Sightline aimed to address several key pain points that users encountered with TAR 1.0. Previously, users relied heavily on client success managers to configure and manage their models, leading to bottlenecks, delays, and a lack of real-time control over their own eDiscovery processes. Many users wanted more transparency into how the model was learning, the ability to adjust training data dynamically, and greater flexibility in prioritizing key documents. With the new version of TAR powered by CAL, users now have direct access to manage and train their own models without external dependencies. This self-service capability allows legal teams to fine-tune their model performance in real time, reducing turnaround times and increasing efficiency. The system continuously learns from reviewer feedback, improving accuracy as the review progresses. Additionally, built-in analytics and reporting provide insights into model performance, helping users make data-driven decisions. By integrating this enhanced CAL feature, Sightline empowers users with a more intuitive and efficient workflow, ensuring greater control, transparency, and cost-effectiveness in their eDiscovery processes.

The framing and research.

Framing for this feature was established during the technical feasibility assessment and competitive analysis. Given its innovative nature within the eDiscovery space, there were few direct competitors offering similar capabilities. However, the team conducted thorough research on existing solutions, analyzing their strengths and limitations to ensure Sightline’s approach would provide a superior, user-centric experience. The technical feasibility discussions were highly dynamic, involving deep collaboration between data scientists and backend developers. They led the investigation into potential challenges, assessed the scalability and accuracy of the model, and conducted a rigorous proof of concept (PoC) to validate its effectiveness. These discussions played a crucial role in refining the implementation strategy and addressing key technical concerns early in the process. Product management had long envisioned this feature as a critical enhancement to Sightline’s capabilities. Their deep understanding of user needs and market demands heavily influenced the creation of detailed specification documentation, ensuring the feature was built with a clear roadmap and strong alignment with customer expectations. Their involvement helped bridge the gap between technical feasibility and practical application, driving the development forward with a clear vision.

Design explorations.

Design explorations were mostly from the end-to-end flow point of view; competitive analysis were observed for this explorations. Variations text inputs and other controls were explored to fulfill the technical requirements. Intenal design team reviews were used solicit high level end-to-end flow feedback and as well as specific controls. An Design LT review were needed to gather LT feedback on the UX flow and the company visibility.

The delivery

After feedbacks from the rounds of internal and LT reviews were analyzed and iterated, it's time for me to start coding the front-end UI work; in this step, i officially joined the engineering team and work withing the org. Opening feature branch, adding dev and qa tickets, building the app locally were some of the tasks for CI/CD. Once PRs were aprroved and my feature made its way to Peformance Testing environment, third party accessibility audit team will test for accessibility bugs and subsequently advised me on how to resolve. requirements.

The implementation

The implementation was challenging during the step wehere the CAL scores had to be captured in the table database; further challenges came when it comes to re-process the CAL scores.

The customer insights

The result speaks for itself. 1300+ Analytics (TAR + AI) Engagementsper Year, 120+ Document Review Managerstrained on AI Solutions Suite, 250M+ Document Analyzed byConsilio Analytics, 40+ Complete AI Team Members. Integrated analytics workflows (TAR1 /TAR2) deliver proven, defensible results to help keep eDiscovery on track and on budget